공공기관 도입에서 얻은 교훈
대전 유성구와의 협력을 통해 배운 공공기관 AI 서비스 도입의 실무적 고려사항을 정리합니다.
Deploying AI services in public institutions is fundamentally different from serving individual consumers. Our partnership with Yuseong-gu, Daejeon taught us five critical lessons.
Staff Turnover Is Inevitable
Public-sector staff rotate frequently. Every piece of operational knowledge must be documented and dashboard access must be separable from individual accounts.
Onboarding Is Mediated
Elderly residents don't onboard themselves. Caregivers or social workers handle the initial setup. Your UX must support this mediated onboarding flow.
Reports Drive Budget Renewal
Monthly operation reports with concrete metrics (sessions completed, mood trends, medication adherence) provide the evidence that institutional decision-makers need to justify continued funding.
Privacy Forms Must Be Customized
Standard privacy consent templates don't satisfy institutional requirements. Each organization has its own forms, and your consent flow must accommodate them.
Start Small
A pilot of 20–30 residents is the sweet spot. Large enough for meaningful data, small enough for detailed feedback collection.