Sales Policy
[WelVoice Internal Policy 26-1] Effective March 19, 2026
This policy aims to ensure compliance with the Electronic Financial Transactions Act, establish transparent settlement procedures, and prevent fraudulent transactions for the Voice AI Social Companion service provided by WelVoice Inc.
Payment Methods
Credit cards, bank transfers, and simple payments (Toss Pay, etc.) through PG providers.
Settlement Cycle
Regular settlement per PG contract. All transaction records are maintained in accounting systems.
Payment Confirmation
Payment confirmation is sent via email or in-app notification upon completion.
Payment Failure Response
In case of PG failure, customers are immediately notified and PG is required to investigate and restore service.
Duplicate Payment Response
Periodic reconciliation identifies duplicate payments and failed cancellations. Manual cancellation within 24 business hours.
Liability Allocation
Company proactively takes customer protection measures. If PG is at fault, evidence is collected for indemnification claims.
Cancellation Principle
Full refund within 7 days of payment if no substantial usage (less than 1 minute of AI conversation).
Partial Refund
Partial refunds are calculated proportionally based on the usage period.
Processing Timeline
Refunds are processed within 3 business days of receiving the request.
Non-refundable Cases
Due to the nature of digital content, withdrawal may be limited if substantial service usage is confirmed (AI conversation records exist).
When a registered guardian (family member) exists, payment notifications are simultaneously sent to prevent unauthorized charges. In cases of voice phishing, smishing, or identity theft, we actively guide and support reporting to law enforcement and financial institutions.
The operations team conducts self-inspections of payment processes, refund status, fraud detection system (FDS) effectiveness, and security compliance as needed.
Management Officer
CEO or Finance Director
Operations
Development Team or Service Director
Supplementary Provision: This policy is effective from March 19, 2026.
For payment, refund, or cancellation inquiries, contact us at:
support@welvoice.ai