Privacy Policy
Last updated: March 23, 2026
Required
Name, email address
Optional
Phone number, profile image
Auto-collected
Transcripts, AI emotion results (mood, UCLA-3), usage logs, payment records
Voice audio
Discarded immediately after processing — never stored (zero-log policy)
Contract/withdrawal records
5 years (E-Commerce Act)
Payment/supply records
5 years (E-Commerce Act)
Consumer complaint records
3 years (E-Commerce Act)
Access logs
3 months (Telecom Privacy Act)
We do not share personal information without consent, except when required by law.
Payment
Minimal data shared with Toss Payments (PG) for processing
Authentication
Account authentication via Clerk
Emotion analysis
Generates mood scores from conversation content
Loneliness scale
UCLA-3 based loneliness assessment
Risk detection
Detects risk signals and alerts family members
Medication OCR
Extracts medicine info from prescription images
⚠ These analyses are reference information only — not medical diagnosis. You have the right to request explanation of or refuse automated decisions.
Access
View your personal data processing status
Correction
Request correction of inaccurate data
Deletion
Request deletion of personal data
Suspension
Request suspension of processing
Refuse AI decisions
Opt out of automated analysis
Withdraw consent
Revoke previously given consent
Contact support@welvoice.ai — processed within 10 business days
In case of a breach, we promptly notify affected users and report to PIPC. Notification includes: items leaked, timing, user response measures, and company actions.
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This section applies to users in Japan under Japan's Act on the Protection of Personal Information (APPI).
Personal Information Handling Business Operator
Intune Labs Inc. (Korean legal entity) / 903, 99 Daehak-ro, Yuseong-gu, Daejeon, Republic of Korea / support@welvoice.ai
Purpose of Use
Personal information is used to provide AI eldercare calls, medication support, and care reports.
Cross-Border Transfer
Personal data is processed by a Korea-based operator (Intune Labs Inc.). This constitutes cross-border transfer to the Republic of Korea under APPI Article 24-3.
Third-Party Provision
Personal information is not provided to third parties without explicit user consent. Sharing with family members is based on the user's explicit permission. Exceptions apply where required by law.
Rights Regarding Retained Personal Data
You may request disclosure, correction, addition, deletion, or suspension of use of your retained personal data. Contact support@welvoice.ai.
Privacy Inquiry Contact
support@welvoice.ai / +82-42-823-5557 / 903, 99 Daehak-ro, Yuseong-gu, Daejeon, Republic of Korea
This APPI supplement is undergoing final review by counsel versed in Japanese data-protection law and will be updated here once confirmed. Please check this page for the latest version.