Question 1

Can I use WelVoice from anywhere?

Accepted Answer

Yes. The service runs entirely in your web browser — no installation required. As long as you have an internet connection, you can start immediately from anywhere in Korea or abroad.

Question 2

How is the service priced?

Accepted Answer

The Free plan includes basic voice conversations at no cost. Starter is ₩9,900/month and Professional is ₩29,900/month, with annual billing discounts. Check the pricing page for a full feature comparison across plans.

Question 3

Can I use it on my phone?

Accepted Answer

Yes. WelVoice works in any modern mobile browser (Chrome, Safari, Edge). No app download needed — just tap the mic button and start talking.

Question 4

Are conversations protected?

Accepted Answer

All data is encrypted with AES-256 end-to-end. Voice recordings are never stored — our zero-log policy discards raw audio immediately after processing. We comply with GDPR (EU) and PIPA (Korea) privacy regulations.

Question 5

Can family members monitor usage?

Accepted Answer

Yes. The Family Monitoring Dashboard lets invited family members view mood state, conversation frequency, and loneliness scores in real-time. You can set relationship types and fine-grained permissions for each family member. Automatic alerts are sent after 48 hours of inactivity.

Question 6

How does public-sector voucher support work?

Accepted Answer

Users through partnered institutions receive separate onboarding instructions. Public institution partnerships are in progress. See the public-sector page for details on the pilot program.

Question 7

Can the service be customized for institutions?

Accepted Answer

Yes. Agent persona, report templates, and alert settings can be adjusted per institution. Custom integration is available depending on deployment scope and operational requirements.

Question 8

How can an institution ask about rollout?

Accepted Answer

Use the support inquiry page or email support@welvoice.ai with your deployment scope and requirements. A team member typically responds within 2 business days.

Question 9

How natural are the AI voice conversations?

Accepted Answer

We use a real-time voice AI pipeline for sub-500ms end-to-end latency. The system supports natural turn-taking and interruptions. It is AI software, not a human advisor.

Question 10

Does WelVoice provide medical or professional advice?

Accepted Answer

No. WelVoice is AI voice conversation software and does not provide medical diagnosis, treatment, therapy, legal advice, or financial advice. The medication guide feature provides reference information from prescriptions and does not replace medical judgment.

Question 11

How does the medication guide work?

Accepted Answer

Photograph your prescription and Gemini Vision AI automatically extracts drug names, dosages, instructions, and precautions. A dedicated voice agent answers medication questions, and you can track status (active, completed, discontinued).

Question 12

What should I do if the conversation disconnects?

Accepted Answer

Check your internet connection first. The service uses WebRTC, so we recommend latest versions of Chrome, Safari, or Edge. If the issue persists, contact support and we will help you resolve it quickly.

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